FAQ

Q: For monthly plans, once I'm done with the 12 month minimum, do I continue paying after that?

Yes, subscriptions continue after the 12-month minimum from month to month payments. It usually takes 2-3 years to match what we'd earn from a lump sum site, so we aim for clients to stay at least longer than that, making it worthwhile for both sides. By then, the site typically delivers over $185 in value each month for the client, essentially paying for itself. We want our clients to keep seeing the value in our work and enjoy the ongoing benefits of their site.

Q: Can I buy out of my subscription after the 12 month minimum has passed?

No, there isn't a buyout option for the monthly subscription. It takes 2-3 years—including hosting fees, to match what we'd earn from a lump sum site. Subscriptions only work financially if clients stay 5+ years, making it worthwhile for both sides. Recurring income allows us to provide consistent, hands-on service, including answering client support calls and emails, rather than constantly selling. If clients could buy out every month, we'd have to replace that income constantly, which would compromise both our model and the high level of service we provide.

Q: Can I add unlimited edits and support to the lump sum package?

Yes! We offer $50 a month subscription add on for unlimited edits and support. These are done with a 12 month minimum commitment as well. There's no turning it on and off every other month. Once you end it, if you want to reinstate, it you'll need to sign another 12 month commitment.

Question 1

How long does the monthly subscription last?

Answer

The subscription plan has a 12-month minimum lock in period, then continues month-to-month. You're free to cancel anytime after the first year. Keep in mind, the website remains with us if you cancel, as this ensures the sustainability of our service

Question 2

If I cancel after the 12 month period and change my mind, can I come back?

Answer

Absolutely!, You'll just have to sign a new 12 month contract and you're good to go.

Question 3

Can I cancel before the 12 months are up?

Answer

If you choose to cancel before the 12-month period ends, you'll be required to pay the remaining balance of the site's full value ($3,500), minus what you've already paid. We value long-term partnerships and look for clients who share that same commitment.

Question 4

What happens in the case of late payments?

Answer

Each invoice includes a 7-day grace period for payment. A $30 late fee applies if payment is not made within that time. For subscriptions, if multiple invoices remain unpaid for months without communication, we may cancel the contract and require payment of the site's full value. We aim to be understanding, flexible, and supportive of our clients regarding certain situations, but clear communication is essential to ensure fairness and protect the time and effort we invest in creating your site.

Question 5

How do you take payment/what payment methods do you accept?

Answer

We send invoices through Square, which includes a secure link for entering your payment details. Subscriptions can be paid by credit or debit card, while lump sum projects are paid via bank transfer to help reduce processing fees.

Question 6

Are the $100 fees per additional page after 5 a one time or monthly fee?

Answer

The $100 per additional page fee is a one-time cost, not recurring. For example, 3 extra pages would be $300 total once paid, that's it. Definitely not $300 per month!

Question 7

Are there refunds?

Answer

When you sign a contract—whether lump sum or subscription—if we're unable to create a design you're fully happy with and you choose not to move forward, we'll refund your initial payment. Once we begin building the site, refunds are no longer available, though we may offer them at our discretion.

FAQ

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